Refund policy

We stand behind the quality of every Straven product. If something isn’t right, we’re here to help.

Exchanges (Size or Fit)

We offer easy exchanges if the size does not fit.

• Requests must be made within 7 days of delivery
• Item must be unused, unworn, and in original packaging
• Customers are responsible for return shipping costs (unless the issue is from our side)

Once received and inspected, we will dispatch your replacement.

Returns (Damaged or Incorrect Items Only)

We only accept returns under the following conditions:

• You received a damaged product, or
• You received the wrong item

To request a return:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue