Refund policy

At Straven, every pair of boots is crafted with exceptional attention to detail using premium materials and skilled craftsmanship. As each order is carefully prepared before dispatch, we encourage you to review our Return & Refund Policy before placing your order.

Returns

Every pair of Straven boots undergoes a thorough quality inspection before shipment. If your order arrives damaged or you receive the wrong item, you may be eligible for a return. Please inspect your order upon delivery and notify us promptly if there is an issue.

Sizing

To ensure the best fit, please refer to our Size Guide before placing your order. Our customer support team is available to assist with sizing questions. Returns or exchanges due to an incorrect size selection or a change of preference cannot be accepted.

Natural Leather & Color Variation

Our boots are crafted from premium leather and finished with care, making each pair unique. Slight variations in color, grain, texture, or finish are a natural characteristic of genuine leather and handcrafted production. These variations are not considered manufacturing defects and do not qualify for returns or refunds.

Reporting A Damaged Or Incorrect Item

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@straven.shop. To help us resolve the issue quickly, include your order number along with clear photographs of the product, packaging, and shipping label.

Return Period

Once your return request has been approved, you must ship the item back within 30 days of receiving your order. Returned products must be unused, unworn, and in their original packaging. While Straven does not charge a restocking fee, return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@straven.shop, and our support team will be happy to assist you.